Support from the team that deploys and runs it.
Every customer gets a named contact and a shared Slack or Microsoft Teams channel with the people who install, tune, and operate Isomer™ for you. No ticket queues and no chatbots.
With you from the first inbox to live alerts and beyond.
Deploy
Installed and connected
We install Isomer in your Azure tenant or a dedicated one in ours, connect the claims inboxes with read-only access, and work through your security review with you.
Shadow mode
Tuned on your claims
Signals run on your live mail before anyone is alerted. Your adjusters grade a sample of flags, and we tune detectors and routing until the flags are worth acting on.
Live
Kept current
We watch signal quality, add detectors from the growing library as your lines and states need them, and set up Actions workflows with your team when you’re ready.
What every customer gets.
Response times are set out in your agreement.
- A named contact who knows your lines, your detectors, and how your team works.
- A shared channel in Slack or Microsoft Teams with the engineers who run your deployment, for questions, screenshots, and quick fixes.
- Updates and operation. We ship updates and keep your deployment running. In a sovereign install, our access is scoped to the managed resources and your team keeps read access for audit.
- Signal quality reviews with your claims leads: what was flagged, what was acted on, and what to tune.
- Security follows the product. Support works under the same SOC 2 Type II controls as everything else.
Documentation and changes are public.
Installation guides, including installing in Azure, are in the docs. Every release is in the changelog, and audit status is on the trust portal.
Already a customer? Use your shared channel.
Not yet a customer? Thirty minutes with our team on what Isomer would find on your claims.
