Solutions/First notice and intake

The first notice isn’t the starting point.

Isomer™ Actions turns first-notice emails into complete claims in your claim system, and Isomer Signals reads them for risk at the same moment, so a dangerous claim is flagged the day it’s created.

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Built onIsomer Graph · Isomer Actions

MSIG USA · in production

First notice and intake at MSIG USA.

$500K+

annualized savings from straight-through processing and no re-keying.

70%

of first notices processed straight through, with no human touch.

100%

audit trail on every claim created.

From inbox to claim, with a fail-safe.

Step 1

Ingest and triage

First-notice emails are forwarded to Isomer, which separates them from other correspondence.

Step 2

Extract and validate

Fields from the body and attachments, a duplicate-claim search, and a policy lookup to confirm coverage and line.

Step 3

Create the claim

The claim is created in Guidewire ClaimCenter, documents go to the DMS, and a status email goes out.

Step 4

Route the exceptions

Missing data goes to a manual queue with the reason, instead of creating a wrong claim.

Isomer owns design, build, and operation. MSIG keeps policy logic, assignment matrices, and approval gates.

Add Signals, and intake reads for risk too.

With Isomer Signals on the same inbox, a letter of representation or a time-limited demand in the first-notice package is flagged as the claim is created. It needs only the claims inbox, with no claim-system project.

7 in 10

critical or high flags at first notice came before any suit was filed, at a large commercial carrier.

Lines of business General liability · Commercial property · Commercial auto

Claims created right, with risk read on arrival.

Talk to us about first notice and intake on your book.

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