From signal to done, with your adjusters in charge.
Adjusters carry more files than they have hours. Isomer™ Actions helps them keep up: it routes each signal to the right person, sets out the next best actions as an action plan, and takes on routine work, with the adjuster in charge.
Route
A critical signal reaches the handling adjuster
CriticalTime-limited demand
Dana Lee · policy limits · due Nov 14 · cited p. 9
Brief
The evidence and context, from the claim graph
Demand letterp. 9
…policy limits if paid within 30 days of this letter.
Action plan
The next best actions; the adjuster approves
Record
Written to your claim system, with an audit trail
From a notification to a workflow.
Start by routing signals, add action plans for what to do next, and hand off routine work when you’re ready.
Route
Notify the right person
Each signal goes to the handler, the supervisor, the litigation team or the recovery unit, by line, severity, and threshold.
Action plan
Recommend the next best actions
An action plan for each critical finding: tasks for the people on the file, each with an owner and a due date, tracked until done.
Workflow
Do the routine work
Multi-step work run for the team: drafting, checking, and entering it in your systems, by API where there is one and through the same screens your team uses where there isn’t. Some tasks start a workflow on their own.
An action plan for every critical claim, from your own guidelines.
When a signal lands, Isomer reads the whole claim and recommends the next best actions as tasks, so deadlines are met, evidence is kept, and costs land where they belong. Routine tasks run on their own and come back for review. Each task cites its signals and guideline, and the plan updates as the claim changes.
Request the vendor’s certificate of insurance 1 signal
Isomer AgentOct 17DoneDraft a preservation letter for the store video 1 signal
Isomer AgentOct 18To reviewTender the claim to the mat vendor’s carrier 2 signals
R. PatelDue Oct 22OpenThe service agreement (p. 6) makes the vendor responsible for the entrance mats and names the store as an additional insured. The vendor’s certificate of insurance is now in the file. Tender the defense to its carrier.
Risk signals · 2
Vendor contract names the store as additional insured
Incident report notes a curled entrance mat
Guideline
Contractual Risk Transfer Guidelines
Confirm attorney representation 1 signal
K. RamosDue Oct 24OpenBased on 2 guidelines: Evidence Preservation Letter Procedure, Contractual Risk Transfer Guidelines
Workflows in production.
Some start from a signal; others run on the inbox as work arrives.
First notice · MSIG USA
FNOL intake
New-loss emails become claims in ClaimCenter, with documents uploaded and a status email sent. Incomplete ones go to a person with the reason. 70% straight-through, $500K+ a year saved, and a 100% audit trail.
Defense cost
Legal invoice review
Every line checked against your billing guidelines and what counsel actually filed: 50 to 100 invoices a day.
Expense
Field adjuster invoices
Independent adjuster bills checked against the assignment, the agreed fee schedule, and the reports in the file, before they’re paid.
Recovery
Closed-claim subrogation
A review of closed claims for recoveries that were missed, alongside the subrogation signals that route new opportunities as they arrive.
Built from how your team already works.
No requirements project. Action plans follow your own guidelines, and each workflow learns from the work your experienced staff have already done, so what they know stays with the team.
Step 1
Train
Replay past work and compare the results with what your team actually did.
Step 2
Shadow
Run on live claims, read-only, next to your team’s decisions.
Step 3
Produce
Go live. Your rules set what runs on its own, and the rest goes to a person to approve.
You keep control of policy rules and approval authority. Every step is logged and replayable, and results go where your team works: the claim system, the document store, or email, through an API or the same screens your team uses, so there’s no integration project to start.
Walk through an action plan.
Thirty minutes with our team on synthetic claims: a signal, the action plan it sets out, and the record it leaves. Most customers start with Signals and add Actions when they’re ready.