Claims Intake

Automated FNOL Intake

Transform First Notice of Loss from a manual bottleneck into a scalable, automated workflow.

The Industry Problem

The Manual Bottleneck

First Notice of Loss (FNOL) is the critical entry point for insurance claims, yet it remains labor-intensive and error-prone. Intake teams must manually:

  • Monitor inboxes 24/7
  • Extract unstructured data
  • Validate policy coverage manually
  • Re-key info into claim systems
This creates delays, routing errors, and consumes valuable clerical capacity on repetitive data entry.

The Solution

An end-to-end, automated intake workflow that runs continuously in the background.

Step 1

Ingestion & Triage

Emails are auto-forwarded to Isomer. An intelligent event router analyzes each email to determine if it's an FNOL or other correspondence.

Step 2

Extraction & Validation

AI extracts key fields and performs critical checks: Duplicate Search (prevents double entry) and Policy Lookup (validates coverage & LOB).

Step 3

Automated Execution

If validation passes, the system creates a claim shell directly in Guidewire (or your CMS), uploads documents, and sends a status email.

Step 4

Fail-Safe Exception Handling

Complex cases or missing data (like missing VINs) route to a manual queue with clear exception reasons. No bad data enters your system.

Customer case study

FNOL in production at MSIG

MSIG runs end-to-end FNOL intake on Isomer — First Notice of Loss ingested, validated, and entered into their CMS automatically.

01

$500K+

Annualized Savings

From straight-through processing and eliminated manual re-keying.

02

70%

Straight-Through Processing

Majority of FNOLs processed without any human intervention.

03

100%

Audit Trail

Every triage decision, extraction, and validation is logged and traceable.

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